-Support Ticket System
-Complete Client Control
Our First Call PromiseT guarantee means no 'ticket takers', no buck-passing - your query is dealt with right away, any time of day or night, by a highly qualified analyst. Should the issue demand further expertise, our escalation protocol feeds your issue through to a team of senior engineers within ten minutes. Our regular Network Operations Center (NOC) staffers are required to sit in on the case as part of their on-going training. Our proprietary monitoring software polls every aspect of the network every two seconds - as opposed to the industry standard of five minutes. Most issues are resolved even before you call.
The NOC's real-time traffic analyzer systems constantly check the traffic everywhere on our FastFiber NetworkT, and provide instant alerts should any anomalous traffic patterns occur. This sharpens our response to DOS attacks, for instance, and reduces the risk of collateral damage. It is this almost fanatical commitment to service standards that confirm Version Next Hosting's Network Operations Center's reputation as a benchmark for the industry.
Experienced on-staff NOC analysts monitoring the network round-the-click.
Serious issues escalated up to senior network engineering teams within 10 minutes.
Constant on-the-job learning to keep team members up-to-date on new technologies.
Monitoring aggressively polls all network elements every two seconds.